Refund policy

 

EXCHANGE
We offer exchanges in the form of a credit note with Islander. We do not offer exchanges after a 7-day period.

RETURNS/REFUNDS
We ask that you choose carefully, as as much as we like to be flexible, we do not give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty. You have 7 days to return an item from the date of purchase.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging and have all tags attached. Islander reserves the right to deny a refund or credit if the item is not returned in the specified condition. Your item needs to have the receipt or proof of purchase. Original shipping and freight charges are non-refundable for change of mind. Please take special care with packaging an item to return it to us to ensure it is returned in its original condition. If it is an option for you, we would prefer you to return your item to the store showroom.

Refunds are only offered for faulty goods that do not match the description or do not perform to their function. Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to you.